Contact SalesLog in
Contact SalesLog in
Webinar

Voice of the cruiser: Hornblower’s CX playbook

Learn how Hornblower is using feedback to boost their CX program

Listening to customers isn’t a checkbox—it’s a core business driver. From identifying what motivates bookings to treating passive feedback as an opportunity, learn how Hornblower's Consumer Insights and Rewards Manager balances analytics with human touch, turning feedback into momentum across the business in this candid conversation aired during our virtual event, CuriosityCon.